Help Center

How Can We Help You Today?

Orders

Track, cancel, or check the status of your orders.

How do I track my order?
You can track your orders from theOrder Tracking
Can I cancel my order?
Go to the Track Orders page in your profile, locate your order, and if the seller allows returns or cancellations, a Request Return button will appear on that order card. You can click it to initiate the cancellation or return.

Returns & Refunds

Information about returning products and getting refunds.

What is your return policy?
The same process applies for returning a product. After clicking the Request Return button, you need to select the reason for the return and submit the request. Then, wait for approval or rejection. The response will be shown in the same place on your order card. For more details.Return Policy

Shipping Information

Delivery options, times, and costs.

What shipping options are available?
The delivery options and estimated times are set by the product owner on the product details page.

Payment Options

Accepted payment methods and security.

What payment methods do you accept?
The only accepted payment method is Cash on Delivery (COD).

Need More Help?

Our customer service team is ready to assist you.

Email
support@trendyolmkd.mk
Phone
+389 XX XXX XXXX
Hours

Monday - Friday: 9:00 - 18:00
Saturday: 10:00 - 15:00